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Recovery Policy


-If the borrower has availed both Gold Loan as well as Personal Loan, then he/she shall first be required to pay off the principal amount and interest due on the personal loan, and thereafter he / she would be allowed to pay off the Gold Loan i.e. whatever payments by way of principal amount and interest due are made then the same shall first be adjusted towards his / her personal loan and thereafter towards the Gold Loan.

-In the event of the borrower failing to settle the transaction after the completion of the loan tenure, pledged articles may be sold by SFPL without any reference to the borrower. If any of the pledged articles are sold at a price lower than the amount due from him/her, the borrower shall compensate the losses suffered by SFPL by paying the difference to SFPL. If the pledged articles are sold at a higher price then the amounts due from the surplus amount if any, shall be refunded to the borrower after adjusting all other payable amounts.

-In case of default of paying interest continuously for three months, SFPL reserves the right to sell any of the articles either by public auction or by private arrangement at any point of time, even before the expiry of the 12 months if SFPL is convinced that the market price of the maximum realizable value of the pledged articles is likely to come down below or equal to the total amount payable by the borrower after serving a notice to the borrower at the address given in the gold loan application.

-SFPL has right to retain the gold, jewellery, ornaments or other gold articles offered as security for any other liability due to SFPL by the borrower, whether such liability has been demanded or not.

-Any dispute arising out of, or in connection with the present transaction referred to and resolved by the process of arbitration. For this purpose the sole arbitrator will be appointed by the SFPL. The venue of arbitration shall be NCT of Delhi.


Corporate Office Address
A-2, Ground Floor, Shankar Garden,
Vikas Puri, New Delhi-110018
WZ-167/G, Ground Floor, Next to
State Bank of India, Opp. Metro
Pillar No.-674, Main Najafgarh
Road, Uttam Nagar, New Delhi-110059
Phone No.: 011-45122353 / 354
Email ID:
WZ/E-7/2, 1st Floor, New Mahavir
Nagar, Main Najafgarh Road, Near
Shiv Shakti Mandir, Metro Pillar
No.-562, New Delhi-110018
Phone No.: 011-43105877 /
011-43105977, Mob.: 8744050912 / 13
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